Desktop Support

Desktop Support deals with end users and office equipment, this service would include break-fix and limited technical guidance and support, usually offered remotely, to support and fix any software related issues on a users’ computer and the company’s networks, phones and printers.

Desktop Support Engineers are IT support specialists that assist clients with hardware and software issues. Their job is to provide on-site or remote technical assistance including the setting up of computer

hardware systems, installing and upgrading software, and troubleshooting basic IT issues.

Desktop Support Tasks

  • Troubleshoot software and hardware failures and determine network problems.
  • Diagnose and resolve incidents using documented procedures to perform responsibilities.
  • Workaround if incident cannot be resolved.
  • Configure PCs and laptops, problem ticket resolutions and track problems using Remedy system.
  • Integrate and test activities by migrating applications from development to operational environment.
  • Troubleshoot through phone hardware and software and engage technical resources to resolve.
  • Install hardware and peripheral components like disk drives, printers, keyboards and monitors.
  • Load software packages such as networking components, operating systems and office applications.
  • Customize and adapt current programs to satisfy users’ needs.
  • Coordinate with network services and information systems groups.
  • Update on status to manager and users through voice mail, email and in-person communication.
  • Connect users to networks and train on facilities and applications.
  • Install, repair and conduct preventive maintenance of personal computer by providing technical support.
  • Troubleshoot software and hardware failures and determine network problems.
  • Diagnose and resolve incidents using documented procedures to perform responsibilities.
  • Workaround if incident cannot be resolved.
  • Configure PCs and laptops, problem ticket resolutions and track problems using Remedy system.
  • Integrate and test activities by migrating applications from development to operational environment.
  • Determine and research user questions and isolate and resolve information systems problems.
  • Receive and prioritize issues and forwards using escalation procedures.

DSI Dubai provides managed services packages and professional IT support services ranging from 24/7 monitoring of servers and software to secure off-site data storage, help desk support, telecommunications and voice services, managed print, and cloud computing, just to name a few.