In information technology (IT), remote support tools are IT tools and software that enable an IT technician or a support representative to connect to a remote computer from their consoles via the Internet and work directly on the remote system. Although its main focus is access to computers located anywhere in the world, the remote support applications also provide features like file transfer, desktop sharing, file synchronization, command line or guest accessibility. Remote support stems from the need for users to have access to a helpdesk; that responds to their requests when and where they need it. Remote assistance or remote support is a service that allows, among other things, to evaluate, diagnose and repair computer systems; from a remote connection and through the internet. DSI Dubai has a team of experts qualified to offer effective solutions and guarantee the integrity of your systems after their intervention. Our Remote Support team can deal with a range of issues that you may face in your day-to-day activities.